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FAQ

Why do you charge for shipping?

Shipping is really never free. When shipping is ‘free’ it is included in the product price. Because shipping costs vary greatly based on the distance, it very hard to predict how much should be included in the product price to make it look ‘free’. Many times, customers that live close to the companies warehouses end up paying more than they should, and customers that live far away get a bargain. We think it is best to keep shipping separate from our product pricing and make it fair for everyone.

What if I want to make a large order?

For 1000+ pieces, shipping will depend on actual size and weight of the bulk order. Please contact us directly for large order quotes.

Why does it take a while before the products ship?

We make our products to order, in batches. This gives you more product choices and allows us to produce only what our customers want. Doing it this way reduces waste, the need to warehouse, inventory and to discard items that no one wanted (it turns out, pink leather is NOT a thing!). And all of that is a) the right thing to do, b) good for our planet, and c) good for you - because it allows us to pass those savings on to our customers.

Handmade? Seriously?

Yep. Seriously. While machines are of course involved in making some of the parts that go into our products, you would be surprised how much has to be done by hand. And that happens in Portland, Oregon for our accessories, and in Michigan for the Space Table.

Where are your products made?

Most of our products are made in the USA. Some of the subcomponents (like the electrical parts for example) can only be purchased offshore. We source as local and sustainable as possible. The entire assembly of our products (100%) happens either in Portland, or in Michigan.